Has my order shipped?
Click the “My Account / Order” link at the top right-hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the “My Account / Order Status” link at the top right-hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the “My Account / Order Status” link at the top right-hand side of our site to track your order. My order never arrived.
We aim to deliver within the estimated timescales provide in our terms and conditions. In the event that we have not delivered the product(s) within 10 working days of the expected delivery date then please contact us via email at firstname.lastname@example.org”
Click the “My Account / Order Status” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
My product is missing parts.
Any discrepancies in relation to your product(s) must be reported to us immediately and within a maximum of 48 hours of receipt of goods. Please contact via email email@example.com
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.