Retail – Terms and Conditions






Terms & Conditions of Sale:

The following are Terms and Conditions for the sale of product(s) that will govern any contract of sale that we enter into with you.  Please read these Terms and Conditions carefully.


Spartan Safety Limited Terms and Conditions:

These Terms and Conditions inform you of the rights and obligations that you have. Please ensure that you read this information carefully.  You may also have additional rights by law, and these Terms and Conditions do not affect any additional rights.  This does not affect your statutory rights as a consumer.

Throughout this document, purchasers and or potential purchasers will also be referred to as “Customers” and or “Clients” and or “You”.


IMPORTANT: These Terms and Conditions do not apply to trade clients whom are using the online ordering platform to place orders.  Your Trade Terms and Conditions apply, and a copy is available upon request.


  1. A) Spartan Safety Limited

A1) Spartan Safety Ltd will hereby also be referred to as “we” and or “us” and or “our”.


Spartan Safety Ltd is a company that is registered in England under the registration number: 2808228

Our VAT number is:   626030672

Our registered office details are as follows:

Unit 3,

Waltham Park Way

Billet Road



E17 5DU

United Kingdom


A2) Our trading address is the address where we receive all correspondence, and is as follows:

Spartan Safety Ltd,

Unit 3,

Waltham Park Way,



E17 5DU


A3) For any enquiries, you can contact us by telephone or email.  The contact details are as follows:

Tel:          020 8527 5888


If you have any complaints in relation to our standards of service, or in relation to the purchase of product(s) from us, please contact us via email, as this will allow you a greater opportunity to provide us with details regarding the nature of your communication.

A4) The Spartan Safety Ltd internet sales team operate during the hours of 8:30am to 4:00pm Monday to Friday.  Enquiries received after these hours will be processed the next working day.  The cut off time for all internet orders is 1:30pm Monday to Friday.  Orders received and or enquiries received after these hours will be processed the next working day. 

  1. Purchasing from us: What you need to know

B1) In order to purchase from Spartan Safety Ltd, you must be over the age of 18 and be resident in the United Kingdom,

Southern Ireland or Northern Ireland. Please note that our delivery service covers the United Kingdom and both Southern and

Northern Ireland, therefore, we can only ship product(s) to these destinations (For deliveries to Southern and Northern Ireland

please see clause C7). 

B2) By submitting your order to us you are offering to purchase product(s) from us, therefore allowing us to use your personal

details for the purpose of supplying the required product(s).  This further includes forwarding your details onto couriers who

may contact you with respect to your delivery, and or other subcontractors who may provide support with respect to the

product(s) which you have purchased.

B2a) If you are ordering a product(s) which is listed as “Shipped direct from supplier”, “Special Order” and or “3-5 Day Delivery” your contact details may be forwarded to supplier who will arrange delivery to you directly from their storage facility.

B2b) A working day is from Monday to Friday and excludes public holidays (including Good Friday).

B3) We will not use your personal details for any other purpose without first seeking and gaining your consent. 

You are entitled to have your details removed from our systems by writing to us at the afore-mentioned address, or emailing us at and advising that you require us to remove your details.  If you have requested to receive promotional offers sent to you via email and then change your mind, you can unsubscribe from this service by clicking the “UNSUBCRIBE” link on the email flyer.

B4) We are not obliged to supply the product(s) to you until we have confirmed acceptance of your order. Only when we

confirm acceptance of your order, do we enter into a contract.  Automated emails, detailing the receipt of your order are not

deemed as acceptance, and you will not be the owner of the product(s) until we have received payment in full.  

B4a) Spartan Safety Ltd do not supply product(s) on a sale or return basis. 

B5) In the event that you discover that you have made an error with your order, please ensure that you contact us via email as

soon as possible at before we confirm your order.  Please note that Clause A4 will still apply if your

enquiry is out of our normal operating hours.

B6) Prices are checked on a regular basis, however if we discover that the price of your required product(s) has changed when

your order has been received, we will contact you in order to ascertain if you wish to proceed with the order.

B7) All prices and offers are subject to availability.  Errors and Omissions Expected.  Spartan Safety Ltd reserve the right to

amend the price stated on the website and or any other typographical, clerical and or other omission, on the website and or

any other publication and or promotional campaign, at any time.

B8) VAT is charged on all prices (including carriage) unless the product(s) is/are VAT exempted.  Prices shown excluding VAT

are for guidance only and no accuracy is intended.  VAT is added when your item is placed in the virtual shopping basket. 

When viewing the virtual basket, product(s) shown will include VAT.  When you reach the “Checkout” stage of your purchase,

the total VAT calculation is shown accordingly.

B9) Purchases made via the Spartan Safety Ltd website can be paid for via our secure internet payment systems which are

operated by third parties.   Please ensure that you complete the payment process in full.  Failure to do so will result in the

payment not being processed and the non-despatch of goods. We do not store your credit or debit card information, therefore

if you wish to make a further purchase, you may be asked to re-enter your credit card or debit card details (unless you have a

are a PayPal Account holder and have chosen to make payments via PayPal). 

B10) For products which are out of stock, we will provide you with approximate delivery dates, however actual delivery dates

are not within our control and all dates provided will be estimations only.  We will advise you of any alternative products

(subject to availability).

B10a) If you are ordering a product(s) which is listed as “Special Order” and or “3-5 Day Delivery” and or “Shipped direct from supplier”, the delivery / lead times are established by the supplier whom may ship the goods directly to you.  The delivery / lead times stated are not guaranteed and should be used as a guide only.  If the supplier advises us of extended delivery / lead times we will contact, you and advise you of the same.

B10b) Shipping costs for products which are listed as “Shipped direct from supplier” have been determined by each respective supplier as they will be process and despatch your order directly to you.  Spartan Safety Ltd does not have any control over supplier delivery costs.

B10c) Please note that if you order products which are listed as “Shipped direct from supplier”, and then order products which are shipped by Spartan Safety Ltd, you will be liable to pay both shipping costs.  We strongly recommend that you check all shipping costs before you place your order, as you may be ordering products which are being shipped directly by multiple suppliers which will incur multiple shipping costs.

B11) Promotional discounts via the Spartan Safety Ltd online store or any other Spartan Safety Ltd website, do not apply to

delivery costs.  Delivery costs will remain unaffected by any promotion unless otherwise specified.

B11a) The “3-5 days free delivery on orders over £25.00” applies to eligible product(s) only.  If this option is not available for the product(s) which you have ordered, it will not be selectable at the checkout stage of your purchase.

B12) Promotional discounts via the Spartan Safety Ltd online store or any other Spartan Safety Ltd website, do not apply to

discounts which have been applied and are being received by account holding/active credit facility customers.

B12a) Unless specifically stated in writing on any promotional material, discounts do not apply to any shipping options.

B13) Spartan Safety Ltd only supplies products from reputable and established manufactures of Personal Protective Equipment and workwear, including High Visibility (Hi Vis) clothing. It is important to note that manufacturers reserve the right to alter the design and or specifications of any products that they supply, without prior notice.  This includes changes in the materials used.  Please note that although the design and or the materials used may be altered and or changed either in part or in full, each product will continue to conform to the relevant EN ISO Standards, RIS-3279-TOM (this applies to rail specific garments only) and carry the CE mark (where applicable).  Certification and other important information can be found in the packaging for each individual PPE Product (see clause B13b).

B13a) All products which are supplied by Spartan Safety Ltd, are tested and certified by the manufacturer to ensure that they either meet or exceed the required standard.  Spartan Safety Ltd cannot accept any responsibility for any errors and or omissions made by the manufacturer.

B13b) The customer’s attention is specifically drawn to the manufacturers’ brochures and safety literature which are enclosed within packaging for each respective product.  The information provided contains details of the correct use and application of any product(s) as well as care and maintenance instructions. The customer shall be wholly responsible for checking that any such product(s) are entirely appropriate for the use and application for which they have been purchased. The specifications and descriptions of the goods on our website have been supplied by manufacturers and are correct to the best of our knowledge at the time of being published. In view of the rights claimed by manufacturers to change specification without notice and whilst all reasonable care is taken to ensure that due notification of such change is given customers are advised to check the exact specification of all goods PRIOR TO ORDERING where variations will be material to performance.

B14) The colour reproductions of the garments featured in both our printed and or online publications are as accurate as the printing or electronic process will allow. 

B14a) Spartan Safety Ltd, work with multiple, reputable and established manufacturers and suppliers.  We may use multiple suppliers for a s product which in turn means that when ordering from us, the product we send you may have slight variations to the image of the product represented on the website but will meet all the required EN ISO standards of the original product and will be certified accordingly.

B15) When ordering items of clothing and or footwear from the website, please ensure that you order the correct size (please refer to the measuring guide).  Please note that if you are returning items of clothing and or footwear because they are the incorrect size, you will be responsible for the cost of returning the goods to us and in the event of an exchange, for the goods to be redelivered to you.

B16) Spartan Safety Ltd accepts no responsibility for the loss and or damage of goods in transit being shipped back to us by customers requiring exchanges or refunds, as this is the responsibility of the carrier service selected by the customer.  We strongly recommend that customers returning goods to us, use an insured, trackable service which requires a signature on delivery.

B17) Personalised goods cannot be accepted back into stock unless there is a proven manufacture defect.  Spartan Safety Ltd reserve the right to send any goods which customers have returned as faulty to the manufacturer for inspection and or analysis and on receiving a report from the same, will inform the customer of the any decision.

  1. Delivery

C1) We inspect all goods thoroughly before packaging and shipping. 

C2) We will endeavour to acknowledge all questions and or queries within a maximum period of 48 hours, from Monday to Friday, 8:30am to 4:00pm.

C3) Delivery timescales can vary between 1 and 10 working days.  This depends on the delivery option which you have selected or if the goods are being shipped direct from a supplier.

If it is possible for us to despatch your order before the estimated time, we will notify you accordingly. 

C3a) Where next day delivery is indicated, orders must be placed by 12:00 noon Monday to Thursday in order to be delivered

the following day. We do not provide a weekend delivery option, therefore orders received after 12:00pm on a Friday may not

be processed and or despatched and or delivered until the following Monday. Orders received on weekends will not be

processed until the next working day, unless the Monday is a Bank Holiday. Orders placed on a Bank Holiday or over a

prolonged public holiday period will not be processed until the next working day.

C3b) For all orders, on delivery a signature will be required by the courier. 

C3c) If there is nobody available to accept the delivery, the courier will leave a card instructing you how to arrange a re-delivery or how to collect your order in person from the courier’s depot.  Alternatively, if you have supplied a contact telephone number, the carrier may contact you via SMS or call you in order to either provide you with an update with respect to the delivery and or if you are not available, then to possibly reschedule the same.  It is your responsibility to contact the carrier to arrange for redelivery or collection.  Spartan Safety Ltd shall not be liable for any loss of business, including loss of profits (whether direct or indirect), business data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of customers not being available to accept, rearrange a delivery or to collect in person.

C4) We aim to deliver order to you within the timeframes indicated, however we cannot provide an exact delivery date

due to factors which may be beyond our control.  This includes but is not limited to; courier vehicle breakdowns, road traffic

accidents, traffic congestion and adverse weather conditions.  Refunds based on failure to deliver on time will not be


C5) We may also ship products to you in more than one consignment.  We will first seek your approval.  There may additional delivery costs for this service, and if this is the case, you will be notified of additional costs before the order is processed.

C5a) In the event that we have not delivered your order within 10 working days of the expected delivery date, and this has

been confirmed by our couriers then you may terminate the contract, and we will issue you with a full refund. 

This excludes non-delivery of items based on;

  1. a) no person available to sign for them
  2. b) you did not re-arrange delivery of non-delivered goods with the designated courier
  3. c) you did not arrange to collect the goods in person from the courier’s depot

C6) Any discrepancies in relation to your order must be reported to us immediately and within a maximum of 48 hours of receipt of goods.  We appreciate that on some occasions, discrepancies will not be discovered until after our trading hours as highlighted in Clause A4.  If this is the case, we recommend that you inform us of the details of the discrepancy as soon as possible via email to

C7) There are different delivery options available.  You are advised to ensure that you double check the selected delivery

option.  Once goods have been despatched, we are unable to change the selected option.  Spartan Safety cannot accept any

responsibility to delays in delivery based on the customers selected delivery option.  Delivery options are subject to VAT.

C7a) Prices for delivery to both Northern and Southern Ireland will be quoted separately. If delivery is required to any of

these destinations, please contact us before placing your order by email your requirements to

C7b) Deliveries will only be made to a single address. Deliveries for orders which require delivery to multiple addresses will

incur additional costs.  You will be notified of additional costs before the order is processed.

C8) Please note that the delivery charge may not appear on your order confirmation, however it will appear on the invoice

which will be despatched with your order

C9) The delivery charge stated is for mainland United Kingdom orders only.  Please contact us for details of delivery costs to

non-mainland destinations before placing your order.

C10) In the event that you contact us for specific details of delivery costs and agree to pay for the same, these additional

charges may not be charged on the website, and we may issue you with a separate invoice for the same. This includes non-

mainland deliveries and or requests for special and or next working day delivery.

C11) You can contact us via email ( with any enquiries in relation to non-mainland delivery.

  1. Damaged or defective goods and returns

D1) We will supply goods that are free from defects and which come with the manufactures warranty.  Warranties

are generally 12 months, however this is entirely dependent on the nature of the product and commences from the date of

receipt (for example a disposable face mask or gloves will not have a 12-month warranty as these are single use items which for

health and safety practices must be disposed of after use).

D2) Please ensure that you inspect the goods when you receive them for any defects or damage.  If any damage or defects are discovered, please ensure that you inform us immediately to allow for their return to us or to the manufacturer.

Any cost incurred in the return of the product will be assessed and agreed at the time, and either party may be required to pay

postage costs based on the nature of the return.

D3) We must be notified of any damaged or defective goods within 24 hours via email to

  1. Business Customers

E1) In the event that you are a business purchasing products from us, or if the products are to be used either wholly or in part for business purposes, we shall not liable to you for any loss of business, including loss of profits (whether direct or indirect), business data, revenue, goodwill, or incidental, or consequential loss that you may suffer as a result of the purchase of product(s) from us.

  1. Other Information

F1) We recommend that you retain a copy of these terms and conditions for your own information.

F2) We further recommend that you retain any and all information in relation to your transaction for your information, as we

may not have access to copies at a later stage.

F3) As a consumer you have the right (in addition to your other rights) to terminate the contract and receive a refund.  It is

important to note that in the interests of both health and safety, certain products sold on this website are non-refundable and

non-exchangeable. This includes but is not limited to products such as respiratory equipment, first aid kits, track circuit clips,

fog signals and other products where safety may have been compromised by use and are often unfit for return.  Advice must be

sought from Spartan Safety Ltd before returning them.

F4) You must inform us in writing of your intent to terminate the contract within 7 (Seven) workings days, commencing from

the day that the product(s) were delivered to you.  These must be unused, unopened and in their original packaging.  On

notifying us of your intent, we will advise you of the returns process.  You will be responsible for the cost of returning the

product(s) to us.

F5) You must return the product(s) to us at your cost, and we strongly advise that the products(s) are adequately insured

during any return journey.  If you have not returned the product(s) within 14 (fourteen) days of cancellation, if requested we

can arrange for collection of the product(s) at your cost.  The cost will be payable before we arrange for the product(s) to be collected.

F6) We retain the right to periodically send you email and or SMS text messages and or post in relation to special promotional

offers.  Should you not wish to receive any information on special promotional offers, please contact us in order to unsubscribe.


G1) You have the right to terminate this contract for no reason at all without penalty. It is important to note that if you have

paid by credit or debit card and then wish to terminate the contract, any refund charges made by the card processing company

will be passed on to you and deducted from the total refund amount.  We will advise you of any costs prior to processing the


We will only accept unwanted product(s) for a refund within 7 (Seven) days of delivery, provided that the product(s) are

complete with all the relevant packaging, with label(s) attached (where applicable) and are in an unused and re-saleable


For product(s) which have been returned to us and show signs of use and or wear, no refund will be issued and these

product(s) will be returned to you.  Unless otherwise agreed, you will be liable for the cost of redelivery.

G2) Delivery costs will not be refunded.

G3) You will be liable for any return delivery costs.

G4) If you wish to terminate this contract, contact us by sending an email to or calling us on

020 8527 5888.  Please ensure that you have the details of your order to hand.

G5) We reserve the right to change our registered office address, our trading address.

G6) We further reserve the right to amend these terms and conditions at any time without prior notification.

H:  Limitation and Liability – Force Majeure

H1) We will use all reasonable endeavours to carry out our obligations within a reasonable period but will not be liable to you

for any loss, costs or expenses arising directly or indirectly from any delays in doing so and we will not be deemed to be in

breach of these Terms and Conditions by reason of any delay in performing, or any failure to perform, any of our obligations in

relation to these terms and Conditions, if the delay or failure was due to any cause beyond our reasonable control.

Without prejudice to the generality of the foregoing, the following will be regarded as causes beyond our reasonable control

which are listed below including but not restricted to the following:

  1. Act of God, explosion, flood, tempest, fire and or accident;
  2. War and or threat of war, sabotage, civil disturbance and or requisition;
  3. Acts, restrictions, regulations, byelaws, prohibitions and or measures of any kind on the part of any governmental, parliamentary and or local authority;
  4. Import and or export regulations and or embargoes;
  5. Strikes, lock outs and or other industrial actions and or trade disputes;
  6. Difficulties in obtaining raw materials, labour, fuel, parts and or machinery;
  7. Power failure and or breakdown in machinery.

H2) Any other liability shall be limited to the price paid for the goods.

H3) We do not exclude our liability for fraud or for personal injury or for death, and we will not be liable to you for any loss of profit or any indirect special or consequential loss, damage, costs, expenses or other claims, which arise out of or in connection with the supply of goods other than as a result of a breach of an obligation arising under the Sale  of Goods Act 1979 (as amended) and/or the Supply of Goods and Services Act 1973.

H4) Spartan Safety Ltd do not accept any liability to damage of property and or for any personal injury based on the misuse of any products purchased from Spartan Safety Ltd. 

H5) Spartan Safety Ltd do not dispense any Health and Safety advice.  We strongly advise that if you are unsure of what type of product(s) are needed for any specific task and or working environments, that you speak to your company Health and Safety Officer and or Representative or obtain the advice of a registered and or qualified Health and Safety professional.