Help
Order Status
Has my order shipped?
Click the “My Account / Order” link at the top right-hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the “My Account / Order Status” link at the top right-hand side of our site to view orders you have placed. Then click the “Change quantities / cancel orders” link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the “My Account / Order Status” link at the top right-hand side of our site to track your order. My order never arrived.
We aim to deliver within the estimated timescales provide in our terms and conditions. In the event that we have not delivered the product(s) within 10 working days of the expected delivery date then please contact us via email at shop@spartansafety.co.uk”
An item is missing from my shipment.
Click the “My Account / Order Status” link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of “delivered”, please contact customer service for assistance.
My product is missing parts.
Any discrepancies in relation to your product(s) must be reported to us immediately and within a maximum of 48 hours of receipt of goods. Please contact via email shop@spartansafety.co.uk
When will my backorder arrive?
Any discrepancies in relation to your product(s) must be reported to us immediately and within a maximum of 48 hours of receipt of goods. Please contact via email shop@spartansafety.co.uk
Guarantees
Low Price Guarantee
It is our commitment to provide you with the best value, at the best price. We value your business and strive to keep our prices low and SAVE you money.
Privacy Policy
We value your privacy. Please view our Privacy Policy for complete details on how we use the information we collect.
Security
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Pricing and Billing
Do Prices include VAT?
All of our prices are subject to VAT. This will be displayed when you review your basket in our checkout stage.
I have a question about my charges.
Click the “My Account” link at the left-hand side on our site to review your order. You may compare your order history on our website, with your financial records. if you have further questions or concerns, please contact customer services for further assistance.
When will my credit appear in my account?
Upon receiving your products back in line with our terms and conditions, we will process your refund and notify you accordingly. Due to us having to send you RMA documentation and receive the back along with the products(s), we cannot specify an exact timescale for the credit to appear on your account.
Other
How do I find my product?
To find the products(s) you’re looking for, you may (1) use the search box located on the top of the website to search for a keyword (2) Use the navigation menu on the top of the website. If you have any trouble locating a product, feel free to contact customer service for assistance.